ONE (1) year warranty for electrical components and mechnical components.
The winch rope is not within the warranty.
Q 11：I have an item that was within the warranty, how do I get it replaced?
A Please call our Customer Service Department at 0086 574 88859333 or Monday thru Saturday 8am to 5pm(Local Time) or via email firstname.lastname@example.org.
Q 12：How do I order replacement parts?
A Many of our products have replacement parts available for purchase. To purchase a part, please contact Customer Service at 0086 574 88859333, Monday thru Saturday 8am to 5pm(Local Time) or via email email@example.com. Specify the product name, item number and description of the part when making your inquiry.
Q 13：How about the troubleshooting questions?
A For technical product assistance, submit your questions using the convenient online form, or call 0086 574 88859333, Monday thru Friday, 8am to 5pm (Local Time) or via email firstname.lastname@example.org,.
Q 14：How to prolong the lifetime of the relay?
Do not reverse the operation immediately. Relay can be easily damaged in this way.
Q 15：What can you do when the clutch cannot be seated?
A You can try to pull the rope out slightly until the clutch is seated correctly.
Q 16：How to increase pulling power?
For loads over 1/2 rated capacity, use a pulley block to double line the rope. This will reduce the load on the winch and up to 50% of the strain on the rope.