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Q 9：Can I add my logo on the winches?
A Yes, OEM and ODM are available.
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Q 10：What kind of warranty do your products have?
A ONE (1) year warranty for electrical components and mechnical components.
The winch rope is not within the warranty.
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Q 11：I have an item that was within the warranty, how do I get it replaced?
A Please call our Customer Service Department at 0086 574 88859333 or Monday thru Saturday 8am to 5pm(Local Time) or via email sales@zhme.com.
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Q 12：How do I order replacement parts?
A Many of our products have replacement parts available for purchase. To purchase a part, please contact Customer Service at 0086 574 88859333, Monday thru Saturday 8am to 5pm(Local Time) or via email sales@zhme.com. Specify the product name, item number and description of the part when making your inquiry.
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Q 13：How about the troubleshooting questions?
A For technical product assistance, submit your questions using the convenient online form, or call 0086 574 88859333, Monday thru Friday, 8am to 5pm (Local Time) or via email sales@zhme.com,.
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Q 14：How to prolong the lifetime of the relay?
A Do not reverse the operation immediately. Relay can be easily damaged in this way.
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Q 15：What can you do when the clutch cannot be seated?
A You can try to pull the rope out slightly until the clutch is seated correctly.
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Q 16：How to increase pulling power?
A For loads over 1/2 rated capacity, use a pulley block to double line the rope. This will reduce the load on the winch and up to 50% of the strain on the rope.
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