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FAQ
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FAQ

  • Q 9:Can I add my logo on the winches?

    A Yes, OEM and ODM are available.
  • Q 10:What kind of warranty do your products have?

    A
    ONE (1) year warranty for electrical components and mechnical components.
    The winch rope is not within the warranty.
  • Q 11:I have an item that was within the warranty, how do I get it replaced?

    A Please call our Customer Service Department at 0086 574 88859333 or Monday thru Saturday 8am to 5pm(Local Time) or via email sales@zhme.com.
  • Q 12:How do I order replacement parts?

    A Many of our products have replacement parts available for purchase. To purchase a part, please contact Customer Service at 0086 574 88859333, Monday thru Saturday 8am to 5pm(Local Time) or via email sales@zhme.com. Specify the product name, item number and description of the part when making your inquiry.
  • Q 13:How about the troubleshooting questions?

    A For technical product assistance, submit your questions using the convenient online form, or call 0086 574 88859333, Monday thru Friday, 8am to 5pm (Local Time) or via email sales@zhme.com,.
  • Q 14:How to prolong the lifetime of the relay?

    A
    Do not reverse the operation immediately. Relay can be easily damaged in this way.
  • Q 15:What can you do when the clutch cannot be seated?

    A You can try to pull the rope out slightly until the clutch is seated correctly.
  • Q 16:How to increase pulling power?

    A
    For loads over 1/2 rated capacity, use a pulley block to double line the rope. This will reduce the load on the winch and up to 50% of the strain on the rope.
     

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Add: NO.12 Chenxin Road.Xikou
        Industrial Zone,Ningbo
        City,Zhejiang,China, 315502
Tel: 0086-574-88859333
       
0086-574-88845111
Contact Person: Mr. Keding Cao
Fax: 0086-574-88862111
Email: sales@zhme.com

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