FAQ
we primarily manufacture a wide range of multi-functional electric winches, winch accessories, and outdoor off-road accessories.
Yes, we offer customized products. our company is equipped with advanced production facilities, including die-casting machines, CNC lathes, high-pressure cleaners, punching machines, and more, ensuring top-quality winches. we also have state-of-the-art testing equipment and comprehensive setups for efficient inspection during new product development. Both OEM and ODM Services are available.
Yes, we can provide a sample for you to evaluate the quality of our products. It typically takes 5 -7 business days to ship the sample.
The MOQ Varies depending on the product. For off-road winches, the MOQ is 15 sets, while for ATV Winches, the MOQ is 50 sets.
We accept multiple payment methods, including L/c, T/T, paypal , and western union.
Our products are typically packed in cardboard boxes with protective plates. If you have a legally registered patent, we can use your branded packaging upon receiving your authorization.
Our standard delivery time is 30 days after receiving the advance payment. The exact time depends on the specific items and the quantity of your order.
We provide a 1 -year warranty for electrical and mechanical components. some products come with extended warranties of 5 to 10 years.
Please contact our customer service Department at (0086) 574 88859333, Monday through saturday, 8:00 AM to 5:00 PM (GMT+8) , or email us at sales@zhme. com .
Many of our products have replacement parts available for purchase. To order parts, contact customer service at (0086) 574 88859333, Monday through saturday, 8:00 AM to 5:00 PM (GMT+8) , or email sales@zhme. com. please include the product name, item number, and a description of the part in your inauiry.